Order and Pay
Easy online order and payment from your PC or iphone/android phone.
Major credit card or PayPal is available for payment. You will receive an order confirmation email after the payment is completed.
Contact us when your payment processing needs support!
WE SUPPORT LAST MINUTE ORDERS
■Express Delivery (Optional)
Select this option when time between your order/payment and your pick-up is less than about 48 hours.
■Super Express (Optional)
Select this option when time between your order/payment and pick-up is less than 24 hours.
(Conditions apply. This option is only available in the Tokyo 23 wards.)
How do I count my rental days?
Our rental days counting is based on the calendar days.
Your rental starts from the 0:00 of your pick-up date regardless of the actual pick-up time or device activation. If your pick-up is on the January 1st at 17:00 and return-package dropped-off (drop into a postbox) time is on the January 5th at 13:00, this rental term is counted as 5 days.
Prep time for dropping the return package is offered until the 12:00 of next day of your rental end date. With above-quoted rental model, keep using your rental items until the 12:00 of the January 6th is available.
When is the fastest available date/time of pick-up if I order now?
Please try to place your order with your wished pick-up date to see when is the fastest available delivery.
To the attentions in Tokyo 23 wards, optional Super Express may be available for the orders in 24 hours. Please feel free to contact us if you have any questions about fastest available date/time.
Delivery : Receiving your ordered item/s
Your ordered item should be arrived to your designated destination prior to your rental start date.
(Except for the last minute ordering cases and unexpected conditions result traffic/delivery delay.)
Call for your package/s at the front desk when you check-in.
Specify the name, code, tour name,etc. used to book your room at the hotel. Most hotels simply reject to receive the advanced delivery when your booking name/code is not on thier booking list.
If ordering person is Mr.John Smith, and his hotel room is booked under Ms.Cathy Smith, this order’s pick-up person is John Smith, while the booking name should be Cathy Smith.
・Airport post offices
Notice of package racking number will be sent when your package is shipped out.
Show your tracking number with your passport to call for your package at the specified airport post office during its business hours.
No need to understand any Japanese words at all!
Chack the business hours of airport post offices below.
AIRPORT OPERATION DAYS/HOURS
|Airport Operation days/hours|
|Narita (NRT)||Terminal 1||Everyday*||8:30am-20:00pm|
|Narita (NRT)||Terminal 2||Everyday*||8:30am-20:00pm|
|Haneda (HND)||DOMESTIC ONLY||MON to FRI*||9:00am-17:00pm|
|Kansai Internatinal (KIX)||–||Everyday||9:00am-17:00pm|
|Chubu Centrair (NGO)||–||MON to FRI*||9:00am-17:00pm|
|New Chitose (CTI)||–||Everyday||9:00am-17:00pm|
|*EXCEPT YEAR-END AND NEW YEAR HOLIDAYS|
If you are not sure about arrival airport/terminal, contact os with your flight number.
・Private residences “in Japan” (International Shipping not available.)
Your package should reach in advance to your arrival by dropping into the residence’s letterbox without asking for a signature. Thank you for reconfirming the letterbox can hold 25cm x 34cm package SAFELY.
Shipping To Airbnb Rooms are NOT AVAILABLE.
The best alternative pick-up location is POST OFFICE when you are staying at Airbnb or other guest houses which has no front desk.
If delivery to your specified residential address is inappropriate as safe delivery attention, we may re-arrange the shipment and ask you to pick-up at your nearest post office in town instead.
To search post office for your specific need, contact us with your accommodation information and your pick-up date/time.
Please specify, your company/school name, full address, business or school dept/section/unit name with the *contact person’s full name and tel number.
(*Contact person here stands for someone who can receive your package in the attentioned office in advance to your arrival.)
Your package may arrive one day prior to your arrival. Please be careful for the office’s business days/hours if you are arriving on weekend/holiday or Monday.
Office pick-up orders needs attention to the business hours,too.
Enjoy your trip with our router
Easy steps to connect. Enjoy our Unlimited Internet during your stay in Japan.
Activate your pocket Wi-Fi router.
1. Power ON your Wi-Fi router unit.
Get your device connected to your WiFi router,
1. Go to the “Settings” screen of your device.
2. Switch “Wi-Fi” ON.
3. Select your Wi-Fi router’s SSID from the list.
4. Enter your Security key as a password.
5. Click/Tap “Connect”.
Shazam! You’re connected to internet.
Googling, navigation, whatever the internet based services are ready for you.
Return by mailing to a postbox
Any postbox/post office in Japan is okay to mail your return package. No need to mail from the same location you picked up.
Pack all items into your return envelope and make it FLAT so that it can goes into a postbox sloat smoothly.
(This envelope is enclosed in your original package in postage-paid & seld addressed conditions)
IF YOU ARE MAILING FROM AIRPORT, make very sure to drop before security check gate.
After the security gate, no more postal service or postbox available at all for security reason.
Click below for the international airport’s postbox locations maps.
Lost your return envelope?
Return envelope is not covered by safty insurance.
Sending you a new envelope is available with JPY1,000 charge.
Contact us by email with your 3-days-ahead itinerary.
Purchasing a new envelope by yourself is available at any post offices or Lawson convenience stores.
Please specify to purchase a “Letter-Pack Light” envelope.
( Let us know the tracking number of your new envelope in this case. )
Address to send your return package is as below:
Japan-Wireless Delivery Center
(Put your order # : Axxxxxx)
8-14-9-701 Ginza, Chuo-ku, Tokyo 104-0061