Terms and Conditions
 

These terms apply to all customers renting our products have to agree with the terms and prove that the content of terms is accurate.

1-1. A rental product refers to any equipment listed on the rental contract including but not limited to mobile wifi device, prepaid SIM card, battery charger, portable battery charger, soft cover..

1-2. All customers are granted only the right for personal use of rental product and may not sell or rent it to any unauthorized personnel. All rental products must be used only for legitimate and legal purposes.

1-3. This contract is termed once Japan-Wireless.com (operated by Destination Japan Inc.) received application from the customer.

1-4. Date of rental refers to starting date of contract which day cutomers recieved their ordered product.

1-5. Transfer of product means all products are handed to the rental customer in legitimate condition

1-6. All customers are responsible for any costs resulting from any legal processes that is conducted due to no fulfillment of a contract, or any other illegitimate loss caused by failure to comply with the contract.

1-7. Transfer of product means all products are handed to the rental customer in legitimate condition

Mobile-Wifi device
2-1. Rental cost is based on the terms of contract listed within this contract.

2-2. Data transfer cost is included in the rental cost and if within the rental period, there shall be no extra cost for data transfer.

2-3. We cannot garantee the service area, speed or data traffic condtions at anywhere and anytime. And please be noticed that the speed shown in product information is best effort.

2-4.

We cannot make any refunds for reasons such as coverage for service area, speed, or date traffic conditions except for network disturbunce of communication carrier.
Prepaid SIM data card
3. In the case the SIM canrd didn't accepted by intended devices and it is not used at all, the customers can return purchased SIM card within a weeek from pick-up date. The refund amount will be deducted 1,000 yen for shipping cost.

Cancellation 
 4. Cancellation of contract must be made before 7:00am JST three business days before the beginning date of rental period. In such cases, no rental fees are charged. However, any cancellation after the designated time will be charged 1000JPY for shipping cost.

Compensation
5, In case of loss or damage of equipment within the contract period, customers will be charged the following compensation by Japan Wireless.
  Mobile-Wifi router (75Mbps, au + WiMAX):Body 40,000 yen, SIM 3,000 yen, Extra battery 1,500 yen, AC adaptor 1,500yen, USB Cable 1500 yen
Mobile-Wifi router (21Mbps):Body 30,000 yen, SIM 3,000 yen, Extra Battery 1,500 yen, AC adaptor 1,500yen, USB Cable 1,500 yen
6, All customers are required to report any loss or damage regarding the rental equipment to Japan Wireless and follow the instructions on the required process afterwards.

7. Japan Wireless will cancel this contract without obligation to notify customers once it confirms any no fulfillment of contract, such as a non-returned equipment after completion of rental period and/or false information in the contract. After cancellation, Japan Wireless may contact the customer to retrieve rental equipment, and the customer will be responsible for its costs.

Return
8. All customers are required to return rental equipment as instructed on Japan Wireless webpage (by noon of the next day of rental period’s end). Customers are obligated to return equipment immediately upon request by Japan Wireless, If not returned properly; the customers will be charged 1,500JPY/ day up to two months after the return date. 
If any damage is inflicted to the equipment upon inappropriate return, customers will be charged with full cost for repair/replacement of the equipment.


9. All payments regarding rental must be paid by the date specified by Japan Wireless. If not, Japan Wireless will charge 10% of original fee as compensation for late processing. If customer is fails to pay, Japan Wireless will take legal action to retrieve said fees. Cost of such actions will be additionally charged to customer.

10. This contract applies based on Japanese legal system.

11. Japan Wireless is not to be held accountable for damage or loss resulting for incidents such as war, terrorism, riot, labor strike, production cancellation, fire, volcano eruption, earthquake, energy trouble.
   


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