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Top Zoekopdrachten
Kan ik met een pocket WiFi telefoongesprekken voeren of ontvangen?
Nee, met een pocket WiFi kunt u alleen data gebruiken. U kunt echter videomessaging-apps zoals Messenger, Skype of Google Hangouts als alternatieven gebruiken.
Hoe lang gaat de batterij mee op een pocket WiFi-router?
De batterijduur is ongeveer 4-8 uur bij continu gebruik, maar kan worden verlengd door de modus "automatisch WiFi uitschakelen" te gebruiken. Een powerbank wordt ook meegeleverd bij uw bestelling.
Wat gebeurt er als ik de mobiele WiFi-router verlies?
Het Standaardplan dekt 50% van de vergoeding van alle producten. Het Gold Plan dekt 100% van de vergoeding van alle producten en de verzendkosten zijn gratis (alleen als klanten hun pakket hebben gemist en beperkt tot één keer).
Wat is het Wi-Fi-dekkingsgebied voor een pocket WiFi?
Controleer alstublieft de servicekaart voor uw bestemming ophttps://www.softbank.jp/mobile/network/area/map/">https://www.softbank.jp of neem contact met ons op.
Zit er een handleiding bij het pocket WiFi-pakket?
Ja, een handleiding voor het verbinden met internet en probleemoplossing is inbegrepen. Als u hulp nodig heeft, neem dan contact op met onze klantenservice (cs@japan-wireless.com).
Wat zit er in het draagbare WiFi-pakket?
Het pakket bevat een mobiele WiFi-router, een AC-adapter, een USB-kabel, een extra batterij (niet inbegrepen voor leveringen naar Okinawa vanwege luchtvrachtbeperkingen), een instructieblad en een hoesje.
Ondersteunt de mobiele WiFi smartphones en tablets van buitenlandse fabrikanten?
Ja, onze mobiele WiFi ondersteunt alle apparaten met een WiFi-functie.
Zoeken op Onderwerpen
Pocket WiFi Verhuur
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Kan ik met een pocket WiFi telefoongesprekken voeren of ontvangen?
Nee, met een pocket WiFi kunt u alleen data gebruiken. U kunt echter videomessaging-apps zoals Messenger, Skype of Google Hangouts als alternatieven gebruiken. -
Hoe lang gaat de batterij mee op een pocket WiFi-router?
De batterijduur is ongeveer 4-8 uur bij continu gebruik, maar kan worden verlengd door de modus "automatisch WiFi uitschakelen" te gebruiken. Een powerbank wordt ook meegeleverd bij uw bestelling. -
Wat gebeurt er als ik de mobiele WiFi-router verlies?
Het Standaardplan dekt 50% van de vergoeding van alle producten. Het Gold Plan dekt 100% van de vergoeding van alle producten en de verzendkosten zijn gratis (alleen als klanten hun pakket hebben gemist en beperkt tot één keer). -
Wat is het Wi-Fi-dekkingsgebied voor een pocket WiFi?
Controleer alstublieft de servicekaart voor uw bestemming ophttps://www.softbank.jp/mobile/network/area/map/">https://www.softbank.jp of neem contact met ons op. -
Zit er een handleiding bij het pocket WiFi-pakket?
Ja, een handleiding voor het verbinden met internet en probleemoplossing is inbegrepen. Als u hulp nodig heeft, neem dan contact op met onze klantenservice (cs@japan-wireless.com). -
Wat zit er in het draagbare WiFi-pakket?
Het pakket bevat een mobiele WiFi-router, een AC-adapter, een USB-kabel, een extra batterij (niet inbegrepen voor leveringen naar Okinawa vanwege luchtvrachtbeperkingen), een instructieblad en een hoesje. -
Kan ik de mobiele WiFi-router buiten Japan gebruiken?
Nee, onze pocket WiFi kan alleen in Japan worden gebruikt.
Prepaid SIM-kaart
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Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?
Yes, you can. We recommend ordering the 5G Premium Plan SIM card, which offers unlimited data with no throttling, allowing you to make uninterrupted calls. -
Can I make or receive phone calls with prepaid SIMs?
No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative. -
Will my phone or device be compatible with your prepaid SIM card?
Most SIM-free (unlocked) devices are compatible. However, we strongly recommend contacting us before purchasing to confirm compatibility. We do not accept refunds if the SIM card does not work with your device. -
Do I need to activate or do something before using the Prepaid SIM card?
No activation is needed from your end. Pre-activated SIM cards will be sent to you, just check APN settings using the instruction manual provided. -
How can I check my data usage and remaining balance on my prepaid SIM card?
You can check how much data traffic you used by following steps.iPhone: Settings → Cellular → Bottom Scroll → "Roaming Data Usage"Android: Settings → Mobile Network → Mobile Data "Data Usage"Galaxy: Settings → Connection → Data usage → Bottom scroll → Daily usage
Bestelling
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Can I order same-day pickup?
Yes same day pickup is possible, contact us and we will do our best to assist you.
*Please note that it takes 2 - 3 days to deliver the package to Kyushu, Okinawa, and Hokkaido. -
How early should I order?
We ask for at least 3 days prior to the pickup date. If that is not possible, please contact customer service.
Prijs / Betalen
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Do I need a PayPal account?
No, you can use VISA, AMEX, Mastercard, Apple Pay, or Google Pay. -
How much does a rental cost for XX days?
Please enter your details in our Order Form. The total price will be automatically displayed on the right side of your screen before checkout.
Ophalen
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When can I pick up my SIM card or Portable pocket WiFi?
Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies. -
How do I pick up my portable pocket WiFi/SIM card at the airport?
Please visit the designated counter or post office with your passport/ID and pick up your package. If you choose the post office option, a QR code is not required. -
Can I pick up my portable pocket WiFi/SIM at the airport if I arrive late at night?
It depends on the business hours of the post office or counter. If you arrive less than two hours before closing, we recommend selecting delivery to your accommodation. If you are staying at an Airbnb, please contact us, and we will assist you in choosing the best pickup location. -
When should I return my portable pocket WiFi?
Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged. -
Can I return my portable pocket WiFi anywhere in Japan?
Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period. -
I forgot to return the package and brought it back to my country. What should I do?
Please contact us immediately and return the package via EMS, FedEx, DHL, or another expedited shipping method to the address below:
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 6th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004
A late return fee will apply. Please wait for our billing update before making the payment. -
Where is the return location at Kansai International Airport?
Postboxes are available at each airport.
Kansai International Airport postboxes location with the airport facility map and information on the link below.
KANSAI INT'L AIRPORT POSTBOXES -
Where is the return location at Haneda Airport?
Haneda Airport postboxes location with the airport facility map and information on the link below
HANEDA AIRPORT POSTBOXES -
Where is the return location at Narita Airport?
Postboxes are accessible at both Terminal 1 and Terminal 2 of Narita Airport.
*There is no postal collection at Terminal 3. Please use Terminal 2 or place your mail in the postbox on the second-floor departures lobby of Terminal 3.
NARITA AIRPORT POSTBOXES -
Where is the return location at Fukuoka Airport?
There are two postboxes located within Fukuoka Airport and two additional postboxes situated outside the airport.
*Both the domestic and international airports have a post box available.
FUKUOKA AIRPORT POSTBOXES -
Can I return package at the counter at the airport (JAL ABC, JTB , or Ninja WiFi)?
No. These counters only handle pickups for our services. Returning the package to them will result in an additional penalty fee. -
Can I return the package at my hotel?
No, hotel staff may mistakenly send it via cash-on-delivery, incurring additional charges. Therefore, hotel returns are not accepted. -
How do I change my pick-up time if my flight got delayed?
Your pickup time is only an estimate. As long as you arrive within the counter’s open hours, you can collect your package without issue.
Instelling
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I got your Prepaid SIM. How do I set up the APN on my device?
The instruction paper, "How to set up APN," should have been provided to you with your prepaid SIM. Please check the package again. To set the APN, simply open the settings on your device and enter the required information. -
How do I connect to the internet using my pocket WiFi?
Turn on the pocket WiFi device.
Select your unit’s SSID from the available WiFi networks.
Enter the Security Key as the password.
Both the SSID and Security Key can be found on the device label (either near the screen or on the back cover).
Problemen oplossen
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Heb je moeite met verbinding maken met internet of lukt het niet om op te laden? Los problemen snel op met onze eenvoudig te volgen video's hieronder.
Troubleshoot for device NA01
Troubleshoot for device FS030W
Troubleshoot for device A101ZT
Troubleshoot for device 802ZT
Troubleshoot for device 601HW
Troubleshoot for device 501HW
Noodgeval
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My portable pocket WiFi has been lost or stolen, what should I do?
Please contact us immediately, and we will provide you with the procedure for obtaining a replacement. -
I couldn't pick up my portable pocket Mobile WiFi & SIM card at the airport during business hours, what can I do?
Call or email us immediately. We will deliver a new package to another destination in exchange for an arrangement fee of JPY 1,100. Please let us know your hotel or accommodation address within 3 days. After confirming your accommodation information and receipt of payment, a new portable pocket WiFi or SIM card will be shipped to you. -
I forgot to return my pocket WiFi before passing the airport security gate. What should I do?
Unfortunately, there are no postal services available beyond security checkpoints. Please send the device back from your country using EMS, FedEx, DHL, or another expedited service to:
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 6th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004 -
I lost my return envelope. How do I get a new one?
Please purchase a new return envelope or Letter Pack from:
A post office
A Lawson convenience store
Once purchased, please email us with the new tracking number.
Overigen
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Will I still be able to access the internet using your portable pocket WiFi?
Yes, you can access the Internet from the top of Mt. Fuji with our portable pocket WiFi. -
Does your Store have any coupons or promotions?
Yes, we offer promotions during different seasons. You can also find our coupons on various websites such as Wethrift. -
Can I use the portable mobile WiFi router outside of Japan?
No, our portable pocket WiFi can only be used in Japan. -
Do I get a refund for unused days?
Yes, if you return the portable pocket WiFi before designated date, we will refund the remaining days. -
How do I cancel and get a refund?
Please cancel via the contact form as soon as possible. We will send a refund to your credit account via Paypal or Stripe (Payment gateway) within 10 days.
Kindly be reminded JPY1,100- will be charged to you as a Shipping/Retrieving Fee when your cancellation request was received after the shipment of your package. -
Can I use my pocket WiFi while on a cruise ship around Japan?
Unfortunately, our WiFi coverage only extends over land in Japan. Connectivity may not be available while traveling at sea.
