Is there a long-term plan available for the portable pocket WiFi in Japan?

Yes, the Long term Plan is available for 6 months, 1 year, and 2 years. Choose the "Long Plan (Premium portable Wi-Fi)" when ordering.

Can I pay on a monthly basis for the Long term Plan?

Yes, monthly payments are available for the Long term Plan.

Can I pay by cash or convenience store?

No, payment is only accepted by credit or debit card for the Long term Plan.

When will I be charged the following month?

The billing date for the following month will be the same date as your rental date.

Is it possible to cancel the portable WiFi long term plan before my contract expires?

Yes it is possible, but there is an 11,000 yen (tax included) early termination fee if you cancel before the end of the contract.

Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?

Yes, you can. We recommend using the portable pocket WiFi device which has unlimited data allowing you to talk on the phone for a prolonged period of time.

Can I make or receive phone calls with prepaid SIMs?

No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative.

Does every cell phone/device accept your prepaid SIM card?

Most do, as long as it's SIM-free. Please check the compatibility before purchasing. We do not accept refunds if the SIM card doesn't work with your device.

Do I need to activate or do something before using the Prepaid SIM card?

No activation is needed from your end. Pre-activated SIM cards will be sent to you, just check APN settings using the instruction manual provided.

How do I tell how much data have I used and how much data I have left in my prepaid SIM card?

You can check how much data traffic you used by downloading dedicated apps beforehand.

Can I order same-day pickup?

Yes same day pickup is possible, contact us and we will do our best to assist you. *Please note that it takes 2 - 3 days to deliver the package to Kyushu, Okinawa, and Hokkaido.

How early should I order?

We ask for at least 3 days prior to the pickup date. If that is not possible, please contact customer service.

Do I get a refund for unused days?

Yes, if you return the portable pocket WiFi before designated date, we will refund the remaining days.

Do I need a PayPal account?

No, you can use VISA, AMEX, Mastercard, Apple Pay, or Google Pay.

How do I cancel and get a refund?

Please cancel via the contact form as soon as possible. We will send a refund to your credit account via Paypal or Stripe (Payment gateway) within 10 days. Kindly be reminded JPY1,100- will be charged to you as a Shipping/Retrieving Fee when your cancellation request was received after the shipment of your package.

When can I pick up my SIM card or Portable pocket WiFi?

Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies.

How do I pick up my portable pocket WiFi/SIM card at the airport?

Simply go to the post office or counter with your tracking number and passport/ID.

Can I get my portable pocket WiFi/SIM at the airport if I land late at night?

It depends on the business hours of the post office or counter. If arriving less than 2 hours before closing, it's recommended to get it at your place of stay.

When should I return my portable pocket WiFi?

Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged.

Can I return my portable pocket WiFi anywhere in Japan?

Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period.

I forgot to return my rental unit, and I have it here in my country. What can I do?

Please contact us immediately, and send it to the address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment. Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004

Where at the airport can I drop off my package?

Postboxes are available at each airport. For return-mailing from your departing airport postbox, please check the location maps are as below. Airport postbox locations

I got your Prepaid SIM. How do I set up the APN on my device?

The instruction paper, "How to set up APN," should have been provided to you with your prepaid SIM. Please check the package again. To set the APN, simply open the settings on your device and enter the required information.

I got your Mobile WiFi, how do I get connected?

The instruction paper“Let's get connected”should have been provided with your portable pocket WiFi device. Please check the package once again. Your portable pocket WiFi unit only needs to be powered on to start accessing the internet. Select your unit's SSID from the WiFi list and enter your Security key as your password. *Note SSID and Security are shown on the label by your router screen.

My portable pocket WiFi has been lost or stolen, what should I do?

Please contact us immediately, and we will provide you with the procedure for obtaining a replacement.

I couldn't pick up my portable pocket Mobile WiFi & SIM card at the airport during business hours, what can I do?

Call or email us immediately. We will deliver a new package to another destination in exchange for an arrangement fee of JPY 1,100. Please let us know your hotel or accommodation address within 3 days. After confirming your accommodation information and receipt of payment, a new portable pocket WiFi or SIM card will be shipped to you.

Will I still be able to access the internet using your portable pocket WiFi?

Yes, you can access the Internet from the top of Mt. Fuji with our portable pocket WiFi.

FAQ | Japan Pocket Wifi & Data Sim Card

W czym możemy pomóc?

Najczęściej wyszukiwane

Czy mogę wykonywać lub odbierać połączenia telefoniczne, używając pocket WiFi?

Nie, można używać tylko danych z pocket WiFi. Można jednak korzystać z aplikacji do komunikacji wideo, takich jak Messenger, Skype czy Google Hangouts, jako alternatywy.

Jak długo bateria trzyma na routerze pocket WiFi?

Czas działania baterii to około 4-8 godzin ciągłego użytkowania, ale można go przedłużyć, korzystając z trybu „automatyczne wyłączanie WiFi”. Z zamówieniem dostarczany jest również power bank.

Co się stanie, jeśli zgubię router mobilny WiFi?

Regularny Plan pokrywa 50% kosztów wszystkich produktów. Gold Plan pokrywa 100% kosztów wszystkich produktów i opłata za ponowną wysyłkę jest darmowa (tylko jeśli klient nie odebrał swojej paczki i jest to ograniczone do jednego razu).

Jaki jest zasięg Wi-Fi dla pocket WiFi?

Proszę sprawdzić mapę usług dla swojego celu podróży na https://www.softbank.jp lub skontaktować się z nami.

Czy w zestawie pocket WiFi jest instrukcja obsługi?

Tak, instrukcja obsługi dotycząca łączenia się z Internetem i rozwiązywania problemów jest dołączona. W razie potrzeby prosimy o kontakt z naszą obsługą klienta (cs@japan-wireless.com).

Co znajduje się w zestawie przenośnego WiFi?

Zestaw zawiera router mobilny WiFi, adapter AC, kabel USB, dodatkową baterię (nie dołączaną do dostaw na Okinawę z powodu ograniczeń w transporcie lotniczym), papier instruktażowy i pokrowiec.

Czy mogę używać routera mobilnego WiFi poza Japonią?

Nie, nasze pocket WiFi może być używane tylko w Japonii.

Czy mobilne WiFi wspiera smartfony i tablety produkowane przez zagranicznych producentów?

Tak, nasze mobilne WiFi wspiera wszystkie urządzenia z funkcją WiFi.

Wyszukaj według tematów

Czy mogę wykonywać lub odbierać połączenia telefoniczne, używając pocket WiFi?
Nie, można używać tylko danych z pocket WiFi. Można jednak korzystać z aplikacji do komunikacji wideo, takich jak Messenger, Skype czy Google Hangouts, jako alternatywy.
Jak długo bateria trzyma na routerze pocket WiFi?
Czas działania baterii to około 4-8 godzin ciągłego użytkowania, ale można go przedłużyć, korzystając z trybu „automatyczne wyłączanie WiFi”. Z zamówieniem dostarczany jest również power bank.
Co się stanie, jeśli zgubię router mobilny WiFi?
Regularny Plan pokrywa 50% kosztów wszystkich produktów. Gold Plan pokrywa 100% kosztów wszystkich produktów i opłata za ponowną wysyłkę jest darmowa (tylko jeśli klient nie odebrał swojej paczki i jest to ograniczone do jednego razu).
Jaki jest zasięg Wi-Fi dla pocket WiFi?
Proszę sprawdzić mapę usług dla swojego celu podróży na https://www.softbank.jp lub skontaktować się z nami.
Czy w zestawie pocket WiFi jest instrukcja obsługi?
Tak, instrukcja obsługi dotycząca łączenia się z Internetem i rozwiązywania problemów jest dołączona. W razie potrzeby prosimy o kontakt z naszą obsługą klienta (cs@japan-wireless.com).
Co znajduje się w zestawie przenośnego WiFi?
Zestaw zawiera router mobilny WiFi, adapter AC, kabel USB, dodatkową baterię (nie dołączaną do dostaw na Okinawę z powodu ograniczeń w transporcie lotniczym), papier instruktażowy i pokrowiec.
Czy mogę używać routera mobilnego WiFi poza Japonią?
Nie, nasze pocket WiFi może być używane tylko w Japonii.
Czy mobilne WiFi wspiera smartfony i tablety produkowane przez zagranicznych producentów?
Tak, nasze mobilne WiFi wspiera wszystkie urządzenia z funkcją WiFi.

Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?
Yes, you can. We recommend using the portable pocket WiFi device which has unlimited data allowing you to talk on the phone for a prolonged period of time.
Can I make or receive phone calls with prepaid SIMs?
No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative.
Does every cell phone/device accept your prepaid SIM card?
Most do, as long as it's SIM-free. Please check the compatibility before purchasing. We do not accept refunds if the SIM card doesn't work with your device.
Do I need to activate or do something before using the Prepaid SIM card?
No activation is needed from your end. Pre-activated SIM cards will be sent to you, just check APN settings using the instruction manual provided.
How do I tell how much data have I used and how much data I have left in my prepaid SIM card?
You can check how much data traffic you used by downloading dedicated apps beforehand.

When can I pick up my SIM card or Portable pocket WiFi?
Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies.
How do I pick up my portable pocket WiFi/SIM card at the airport?
Simply go to the post office or counter with your tracking number and passport/ID.
Can I get my portable pocket WiFi/SIM at the airport if I land late at night?
It depends on the business hours of the post office or counter. If arriving less than 2 hours before closing, it's recommended to get it at your place of stay.
When should I return my portable pocket WiFi?
Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged.
Can I return my portable pocket WiFi anywhere in Japan?
Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period.
I forgot to return my rental unit, and I have it here in my country. What can I do?
Please contact us immediately, and send it to the address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment.
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004
Where at the airport can I drop off my package?
Postboxes are available at each airport.
For return-mailing from your departing airport postbox, please check the location maps are as below.
Airport postbox locations

Masz problemy z połączeniem z internetem lub z ładowaniem? Rozwiąż problemy szybko dzięki naszym łatwym do śledzenia filmom poniżej.

Troubleshoot for device NA01

Troubleshoot for device FS030W

Troubleshoot for device A101ZT

Troubleshoot for device 802ZT

Troubleshoot for device 601HW

Troubleshoot for device 501HW

Masz inne pytania?

Skontaktuj się z nami

Pocket Wifi & Data Sim Card: FAQ

W czym możemy pomóc?

Najczęściej wyszukiwane

Czy mogę wykonywać lub odbierać połączenia telefoniczne, używając pocket WiFi?

Jak długo bateria trzyma na routerze pocket WiFi?

Co się stanie, jeśli zgubię router mobilny WiFi?

Jaki jest zasięg Wi-Fi dla pocket WiFi?

Czy w zestawie pocket WiFi jest instrukcja obsługi?

Co znajduje się w zestawie przenośnego WiFi?

Czy mogę używać routera mobilnego WiFi poza Japonią?

Czy mobilne WiFi wspiera smartfony i tablety produkowane przez zagranicznych producentów?

Wyszukaj według tematów

Wynajem Pocket WiFi

Czy mogę wykonywać lub odbierać połączenia telefoniczne, używając pocket WiFi?

Jak długo bateria trzyma na routerze pocket WiFi?

Co się stanie, jeśli zgubię router mobilny WiFi?

Jaki jest zasięg Wi-Fi dla pocket WiFi?

Czy w zestawie pocket WiFi jest instrukcja obsługi?

Co znajduje się w zestawie przenośnego WiFi?

Czy mogę używać routera mobilnego WiFi poza Japonią?

Czy mobilne WiFi wspiera smartfony i tablety produkowane przez zagranicznych producentów?

Karta SIM na czas określony

Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?

Can I make or receive phone calls with prepaid SIMs?

Does every cell phone/device accept your prepaid SIM card?

Do I need to activate or do something before using the Prepaid SIM card?

How do I tell how much data have I used and how much data I have left in my prepaid SIM card?

Zamówienie

Can I order same-day pickup?

How early should I order?

Cena / Dokonaj płatności

Do I get a refund for unused days?

Do I need a PayPal account?

How do I cancel and get a refund?

Odbiór

When can I pick up my SIM card or Portable pocket WiFi?

How do I pick up my portable pocket WiFi/SIM card at the airport?

Can I get my portable pocket WiFi/SIM at the airport if I land late at night?

When should I return my portable pocket WiFi?

Can I return my portable pocket WiFi anywhere in Japan?

I forgot to return my rental unit, and I have it here in my country. What can I do?

Where at the airport can I drop off my package?

Ustawienia

I got your Prepaid SIM. How do I set up the APN on my device?

I got your Mobile WiFi, how do I get connected?

Rozwiązywanie problemów

Masz problemy z połączeniem z internetem lub z ładowaniem? Rozwiąż problemy szybko dzięki naszym łatwym do śledzenia filmom poniżej.

Nagły przypadek

My portable pocket WiFi has been lost or stolen, what should I do?

I couldn't pick up my portable pocket Mobile WiFi & SIM card at the airport during business hours, what can I do?

Inne

Will I still be able to access the internet using your portable pocket WiFi?

Does your Store have any coupons or promotions?

Masz inne pytania?