How to pick up Pocket WiFi at Hotels and Guesthouses in Japan

This is a guide for Japan Wireless customers on where to pick up their pocket wifi in different hotels in Japan.

If you are not sure about your arrival time or how to make the pick up, you can contact our customer service team and we will help you: customer@japan-wireless.com

How to pick up Pocket WiFi at a Standard Hotel/Guesthouse

If you prefer to pick up your pocket WiFi at the hotel you are planning to stay in, our delivery team will ensure to ship your device to the reception counter of the designated hotel at least one day before your arrival.

Just ask for your package at the Front/Bell/Concierge Desk when you check-in.

There are actually many benefits of asking us to deliver your order to hotels, including convenience, speed and security.

If you make your order at least 3 days before your arrival, your package will be delivered prior to your date/time of arrival (Exceptions: Okinawa, Hokkaido, Kyushu). In Tokyo, we offer fast and same-day shipping option. So you can book even if you’ve just landed and receive it the same day!

Finally, we take security seriously, so you can rest assured that your package will arrive safely at your hotel. Just be sure you’ve provided us with the exact address of the hotel and the name you used to book the hotel.

Tips to ensure a smooth delivery :

• Specify the exact hotel name with address – your hotel may have other branches with very similar confusing names.
• Specify the exact name used at room booking – Hotel or guesthouse often reject deliveries for names that are not on their guest booking list. Be careful, especially if you are travelling with a group or family.
• If your package arrives after your check-in, keep an eye on any contact from your hotel or guesthouse staff. Most hotels inform you by lighting your room phone/headboard’s message indicator, or by leaving a message slip at your door.

How to pick up Pocket WiFi at Hotel Without Front Desk 

We are afraid to say that we cannot send packages to a hotel without front desk, as there is no one to pick up the package. The best option would be pick up the pocket at the airport. However, if your flight arrives when our pick up counter is already closed/not opened yet and therefore this option is not possible, the other alternative is to request that it be sent to the post office closest to your hotel.

Please contact our customer service team for more details in cases like this.

Haven’t you booked it yet? Do it Now!

Why Should I Choose our Pocket Wifi?

We have been providing Pocket Wifi to visitors in Japan for over 10 years, with a 97% satisfaction from our customers!

Our pocket wifi offers unlimited date usage with a fast speed 4G internet, covering a wide area in Japan. All of these with the  price guarantee. In addition, we have a friendly and speedy English-speaker customer support. 

In addition, you can get an extra mobile battery for free with your Pocket WiFi. Last but not least, we don’t have any cancellation fee.