Ask for your package at the front desk when you check-in.
Specify the name, code, tour name, etc. used to book your room at the hotel. Make sure the name under ordered item is the same as the person receiving it.
Receive your pocket WiFi and start using our pocket WiFi.
Notice of package tracking number will be sent when your package is shipped out. Show your tracking number with your passport to receive your package at the specified airport post office/counter during its business hours.
*EXCEPT YEAR-END AND NEW YEAR HOLIDAYS
**Attention: Haneda and Fukuoka airport pick-up location is at the Ninja WiFi Counter. As our partner, they only provide package handling services to our customers.
For all inquiries/requests regarding your order, please call or email Japan Wireless customer services:
+81-3-6264-3639 / customer@japan-wireless.com
***注意***
If you are not sure about your arrival airport/terminal, contact us with your flight number.
Your package may arrive one day prior to your arrival. Please be careful for the office’s business days/hours if you are arriving on weekend/holiday or Monday.
For office pick-up orders, please also be careful of the business hours.
Your package may arrive one day prior to your arrival. Please be careful for the office’s business days/hours if you are arriving on weekend/holiday or Monday.
For office pick-up orders, please also be careful of the business hours.