Troubleshotting

What should I do if I deleted or lost the QR code for my eSIM?

Make sure to download the PDF and QR code that will appear the moment you finish buying your Japan Wireless eSIM on our website. You can also check your email if you forgot to do so.

If you cant find your QR code please message us at: esim_support@japan-wireless.com Our 7 days a week customer service center will get back to you as soon as possible.