Troubleshooting

What should I do if my QR code is not working?

Firstly, it's important to understand that eSIM QR codes can only be activated once. Any subsequent scans will not be successful. To check the activation status of your eSIM, please go to the "My eSIM" section and look under the "Purchased" category on our website. If it's not activated, you can attempt a manual setup. .

• iOS(Iphone, Ipad): Activation Guide
• Android(Samsung Galaxy, Google Pixel, Motorola etc.): Activation Guide

If it’s still not working, don’t hesitate to contact us at: esim_support@japan-wireless.com