Troubleshooting

How do I check the remaining balance of my eSIM data?

For IOS devices: Go to [Settings] > [Cellular or Settings] > [Mobile Data]

For a detailed explanation on how to check your remaining eSIM data, visit apple’s official website.

For Android Devices: OnePlus: [Settings] > [Mobile network] > [Data usage]. Google: [Settings] > [Network & internet] > [SIMs] > [App data usage]. Samsung: [Settings] > [Connections] > [Data Usage] > [Mobile data usage].

If you have any other questions or concerns, please feel free to send us a message at esim_support@japan-wireless.com Our 7 days a week customer service will get back to you as soon as possible.